Refund policy

Return & Refund Policy

Effective Date: August 1, 2026

At Kahu & Kin, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging, tags, and accessories.
Not show signs of wear, damage, or misuse.

To begin a return, please contact us at jhow777@hotmail.com with your order number and the reason for your return. We'll provide instructions for returning your item.

Return Shipping

Customers are responsible for the cost of return shipping unless:

The wrong item was sent.
The item arrived damaged or defective.
The return is the result of an error made by Kahu & Kin.

We recommend using a shipping service that provides tracking, as we cannot be responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original method of payment. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. If a replacement is available, we'll gladly exchange the item at no additional cost.

If you'd like a different size or color (when applicable), you're welcome to return your original item following this policy and place a new order.